Refund Policy

Last Updated: August 8, 2026

At MyDigitalCSC.com, we aim to provide reliable and convenient digital assistance services. Since many of our services involve online processing, document handling, application assistance, and services that may begin immediately after payment, refunds are subject to the terms described below.

1. About Our Services

MyDigitalCSC.com is an independent private digital service platform operated by CSC operators.

We provide assistance with various digital services, including PAN-related services, Voter ID services, Farmer ID services, online applications, document downloads, status checking, and other digital assistance.

MyDigitalCSC.com is not a government department, government agency, or official government website.

2. Cancellation Before Service Processing

A customer may request cancellation before we have started processing the requested service.

If the service has not yet been started, we may consider a refund after deducting any applicable payment gateway charges or other non-refundable costs.

Once processing has started, cancellation may not be possible.

3. Services Already Processed

Once we have started processing a service, submitted an application, completed a download, generated a document, provided the requested digital assistance, or otherwise substantially completed the requested service, the service charge may become non-refundable.

This is because time, resources, and operational costs may already have been incurred.

4. Government Application Rejection

Payment for our service does not guarantee approval of any government application, registration, ID card, certificate, or other document.

If an application is rejected, delayed, or cancelled by a government department or authorized authority, our service charge will generally not be refundable if we have correctly provided the assistance or processing service requested by the customer.

The final decision regarding approval or rejection is made by the relevant authority.

5. Incorrect Information or Documents

Customers are responsible for providing accurate information and valid documents.

We are generally not responsible for refunds where a service cannot be completed because:

  • Incorrect information was provided
  • Required documents were missing
  • Invalid or unclear documents were submitted
  • The customer provided incorrect personal details
  • The customer failed to provide required information
  • The customer failed to complete required verification or OTP procedures
  • The application was rejected because of information or documents supplied by the customer

If additional correction or re-application work is required, additional service charges may apply where applicable.

6. Technical or Government Portal Issues

Government websites, payment gateways, banks, and other third-party systems may occasionally experience technical problems, downtime, maintenance, or delays.

We are not responsible for delays or failures caused by such third-party systems.

If payment has been successfully received but the requested service could not be started because of a temporary technical issue, we may either:

  • Continue processing the service when the system becomes available; or
  • Consider a refund where the service cannot reasonably be completed.

The appropriate resolution will depend on the circumstances of the individual case.

7. Duplicate Payments

If you accidentally make a duplicate payment for the same service, please contact us as soon as possible.

After verification, the duplicate amount may be refunded, subject to applicable payment processing charges and verification of the transaction.

8. Failed Transactions

If money has been debited from your bank account or payment method but our system does not receive the payment, the transaction may be subject to the payment provider’s settlement and reversal process.

Please provide the transaction details if the amount does not automatically return to your account.

We will assist you in checking the payment status where reasonably possible.

9. Refund Processing

If a refund is approved, it will generally be processed through the original payment method used for the transaction, where technically possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, or other payment service provider.

We cannot guarantee the exact time taken by a third-party payment provider to complete a refund.

10. Non-Refundable Charges

Certain charges may be non-refundable, including:

  • Payment gateway or transaction charges
  • Government or official fees that have already been paid
  • Third-party service charges
  • Services that have already been completed
  • Digital documents or downloads already delivered
  • Processing or assistance services already substantially performed

Any applicable non-refundable charge will be communicated where appropriate.

11. How to Request a Refund

To request a refund, contact us through WhatsApp or email and provide:

  • Your name
  • Mobile number
  • Service requested
  • Payment/transaction details
  • Date of payment
  • Reason for the refund request

Contact Details

WhatsApp: +91 9954921680
Address: Guwahati, Assam, India
Email: mydigitalcsc.com

We may request additional information to verify the transaction before processing a refund.

12. Refund Review

Each refund request may be reviewed individually based on:

  • Whether the service was started
  • Whether the service was completed
  • Whether any application was submitted
  • Whether government or third-party fees were incurred
  • The reason for cancellation or refund
  • The information and documents supplied by the customer
  • The applicable payment and service conditions

A refund request does not automatically guarantee a refund.

13. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

14. Contact Us

For questions regarding refunds, cancellations, or payments, please contact:

MyDigitalCSC.com
Address: Guwahati, Assam, India
WhatsApp: +91 9954921680
Email: mydigitalcsc123@gmail.com

Important Disclaimer

MyDigitalCSC.com is an independent private digital service platform operated by CSC operators. We are not a government department, government agency, or official government website.

Our service charges are for digital assistance and facilitation. Approval, rejection, verification, processing, and issuance of government-related applications or documents are determined by the respective government departments or authorized authorities.